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How to Troubleshoot a Printer

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Here in the chapter we will provide the simple troubleshooting steps for the printing problems that you encounter to your printer

Basic Printer Troubleshooting

While facing a printing problem, your first step should be to determine if everyone is having a problem printing to this printer or if you are the only one having a problem.

  1. If everyone is having a problem, then it is likely there is either something wrong with the printer or there is a network problem.
  2. If only you are having a problem, then it’s a possibility that there is a problem with your PC, connection to the network (or printer) or a problem with the application or file you are working with.

Basic Printer Display Errors

Most of the modern printers when on network will have a display that will tell you the printer status

When there is “No Display”

Turn the printer on

Offline

Press the “Go” or “Online button”. If this does not change the printer display to Online, put the printer power off for 1 minute and then turn the power back on.

Paper Jam

Open the doors and remove any paper, while doing you should be careful not to tear it and lose pieces inside. Paper may also be lodged under the toner cartridge, if this is the case then you may have to pull it out. If you believe you have removed the paper but the display still says Paper Jam, then put the printer power off for 1 minute and turn the power back on. If the jam is severe, contact the printer vendor for their expertise to rectify the problem.

Processing Job

If the printer displays “Processing Job” but nothing is printing the job may just be really large and taking a while to print. If it has not printed after 5 minutes, press the Cancel Job button on the printer. If the job will not cancel, put the printer power off for 1 minute and turn it back on.

IO or Other Error

Most IO errors will be cleared by powering the printer off for 1 minute and turning it back on. You may also need to check to make sure the network cable on the printer is plugged securely into the printer and into the network jack on the wall.

Tray Empty

Add paper to the appropriate tray.

Flashing Lights

Some printers will have flashing light codes to tell you what is wrong. These differ from manufacturer to manufacturer and also from model to model. Consult your manual or manufacturer’s web site.

No Error on the Printer Display

If the printer display says Ready or Power Save but you are still unable to print, there are other troubleshooting steps.

Work Offline/Pause Printing

Click on Start -> Devices and Printers, double-click the printer. Make sure Use Printer Offline or Pause Printing are NOT selected. If either is checked, click it to remove the check. If the print job does not print, reboot your PC. When you log back in, try to print again.

Cable Connections

Check to make sure all cables are connected securely. This includes the power cable, connections from your PC to the printer (for a local printer) and connections from the printer to the network jack in the wall (network printers.) Sometimes they look like they’re plugged in all the way when they’re not. To be safe, unplug the cable and plug it back in, especially the network cable.

Printer Drivers

In the case of local printers, sometimes a driver can become corrupted. Please try downloading the newest driver from your manufacturer’s web site and reinstall the printer.

Software vs. Document/File Problems

Sometimes, the problem printing is related to one particular software package or a certain file.Try printing from another application such as Word, Outlook, Excel, etc. If you can’t print from any other applications, reboot your PC and check the printer for any error messages. If you can print from another application, it could be a problem with the application itself or there could be something wrong with the file you are working on.

Try opening a new, blank document, typing in a few words and try to print the new document. If it prints, there is something wrong with your file. If it doesn’t print, reboot your PC and try printing again. If it still doesn’t print, try reinstalling the application.

 

If you are facing any kind of issues call us on our toll-free number 1-800-293-9401.

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