After upgrade to Windows 10 printers are one of the most popular PC accessories but also prone to problems. Here are our tips to get things working again. If you upgraded from Windows 7 or 8 to Windows 10 recently, or performed a clean installation from earlier version of Windows, usually the chances are that everything works normally. One common problem with operating system upgrades like this, however, is printer support. Even Windows 10 supported models may not work smoothly after an upgrade. New operating systems don’t always include drivers for old printers and manufacturers don’t always provide updated drivers in a timely fashion. So if your printer suddenly stopped working after the switch to Windows 10, here are some tips to get it working again.
Step 1: Open the Printers control panel
The first step in troubleshooting a printer problem is to use Windows 10’s own troubleshooting tools.
Search for printers in the Windows 10 “Search box” and select “Devices and Printers” from the list of results. This will open the Devices and Printers Control Panel
Step 2: Troubleshoot a connected printer
Look in the window for your printer, it might be listed under “Printers” or “Unspecified”
Right-click it and choose “Troubleshoot” from the menu that appears
Follow the on-screen instructions for troubleshooting the printer, but be prepared for this to not work always, but can be fixed through alternative ways.
Step 3: Check if your printer is installed
If Windows 10 troubleshooting doesn’t work, or if Windows 10 hasn’t detected your printer, the next step is to check whether or not it’s been installed.
Go to “Settings”
Printers & scanners
If you don’t see your printer listed in the main window, click the “Add a printer or scanner” option and wait while Windows tries to detect your printer, make sure it’s connected to your PC and switched on.
Step 4: Tell Windows 10 to search for an older printer
If your printer is detected, just follow any on-screen instructions to install it
Windows will download and install any necessary drivers automatically
If it isn’t listed, click the “The printer that want isn’t listed” option
You’ll then see five different options, four of which are for adding a printer that’s shared over a network. If you need to do this, we’ll assume you know how to continue from this point, since setting up network sharing in the first place is the trickiest part of this process.
So instead we’ll focus on adding a ‘local’ printer — one that’s directly connected to the computer that you’re using.
Select the first My printer is a little older, Help me find it option and click Next
Windows 10 will search your PC again for connected printers and, hopefully, detect yours and install it.
Step 5: Install the printer manually
If you still have no success, you’ll need to install the printer manually and you’ll need the appropriate driver for this. Here are most common makes of printer and you can download from links to driver download pages:
Printer drivers tend to be an .exe file. To install the driver, just download and run the file.
Step 6: Try the Windows 8 driver
Not all manufacturers will offer a Windows 10 driver for a particular printer, either because they don’t have one yet or because they’ve dropped support for it in this new version of Windows. In either case, try the Windows 8 driver instead — you should find it at the same links give in Step 5.
Step 7: Try the last resort — remove Windows 10
If you’ve reached this far and still don’t have a working printer, the chances are that your printer has reached the end of its useful life — with Windows 10, anyway. There’s not much you can do about this, other than contact the manufacturer to plead for a driver update and search user forums to see if anyone else has found a fix — use search terms like <printer model> windows 10 driver problem to find a solution.
If you can’t upgrade your printer and you need to print something, however, your only immediate solution is to uninstall Windows 10 (if you can) and revert to whatever version you were using previously.
If you are facing any kind of issues call us on our toll-free number 1-800-293-9401.