You may be prevented from accessing your Gmail account in the Google Chrome browser for a number of reasons. Although both programs are Google products, there may be a firewall, browser or software conflict causing the Gmail page not to load. Going through a few basic troubleshooting steps can usually clear up the matter and get you back into your Gmail account.
- Click the “Wrench” icon at the top-right corner of the browser window and select “Options” from the menu. Go to the “Under the Hood” section. Click the “Clear Browsing Data” button near the top of the options page. A popup window appears. Check the boxes for “Empty the Cache” and “Delete Cookies and Other Site and Plug-in Data.” Change the “Obliterate the Following Items From” to “The Beginning of Time” option, and then click the “Clear Browsing Data” button. Clearing out the browser’s stored files often helps to make websites load properly and perform better.
- Check your firewall settings. Click the “Start” button and type “Firewall” into the search box. Click “Windows Firewall.” In the application, click the “Allow a Program or Feature through Windows Firewall” from the left column. Check the box for “Chrome.exe” from the program list. When done, click the “OK” button. You may have other firewall software installed, so check those settings if necessary to allow Google Chrome full access to the Internet.
- Disable browser extensions. Periodically, an extension may cause a conflict in the browser and prevent you from loading Gmail properly or entirely. Click the “Wrench” icon at the upper-right corner of the window, go to the “Tools” menu and select “Extensions.” Click the “Disable” link for any Gmail-specific extensions, such as “Better Gmail” or “Google Mail Checker.” If Gmail still doesn’t load, temporarily disable all extensions one by one until it works.
- Log into Gmail using a non-secure connection. For example, if you normally use the secure connection or “https” prefix, then you want to type “http://mail.google.com/mail” for the “for the website address. If you already use the non-secure connection, try using the secure connection by typing “https://mail.google.com/mail” instead for the address.
- Try a different browser other than Google Chrome to see if the problem lies with Gmail. The Gmail servers may be experiencing difficulties for a wide number of users or just specifically your account. Sometimes troubleshooting the browser or firewall software will not correct the issue. If the problem still persists on a different browser or computer system, then wait a while before attempting to access Gmail again. The loading issue may be resolved by then.
If you are facing any kind of issues call us on our toll-free number 1-800-293-9401.