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How to Troubleshoot a NETGEAR Wireless USB Adapter


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Netgear manufactures several wireless USB adapters at different performance levels. Several are known as Wireless-N adapters. Whichever model number you own, once you’ve installed a Netgear wireless USB adapter you can access troubleshooting suggestions by going to your computer’s Device Manager. You can also search for your error code at the Netgear USB Adapter Knowledgebase website for additional troubleshooting tips. Your Netgear wireless USB adapter manual also has an entire chapter of troubleshooting suggestions ranging from fixing slow connection speeds to problems with saving settings.

  • Check that the USB adapter is fully inserted in the USB port. Also make sure the data indicator light is on or flashing and that your wireless network is up and running.
  • Open the “Device Manager” on your computer by navigating to “My Computer”–>”Properties”–> “Hardware.”
  • Select your Netgear adapter from the list of devices that comes up. A new window will open with information specific to your adapter.
  • Look in the “Device status” text box. You will likely see an error code here. Click the “Troubleshoot” button below the status box. This will take you to a Netgear Knowledgebase page for solutions.
  • Copy down the error code and search the Knowledgebase from another computer if you’re unable to connect to the Internet with your wireless adapter.

If you are facing any kind of issues call us on our toll-free number 1-800-293-9401.

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