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How to Troubleshoot Microsoft Mail

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Windows Mail is the email program that is part of Windows Vista. Windows Mail replaced Outlook Express, and was later replaced by Windows Live Mail. Windows Live Mail can access web-based email accounts, but Windows Mail cannot. Windows Mail, like any other program, can experience problems. Users can often troubleshoot these problems without having to contact technical support. Some problems that users can resolve include issues with sending and receiving email, difficulty opening attachments, their web browser automatically opening another email program, and spell check issues.

Problems Sending or Receiving Emails

Open your web browser to ensure that you are connected to the Internet.

Click “Start.” Click “All Programs.”

Click “Windows Mail.” Click on “Tools.” Click “Accounts.”

Click on your email account. Click “Properties.”

Click the “Servers” tab. Verify that the server information matches your email provider’s information. If it is incorrect, change it to your provider’s specifications.

Click “OK.” Click “Close.”

Click “Send/Receive” in Windows Mail.

Enable Secure Email Connection

Click “Start.” Click “All Programs.”

Click “Windows Mail.” Click “Tools.” Click “Accounts.”

Click your email account under Mail. Click “Properties.” Click “Advanced.”

Under Incoming or Outgoing Mail, select “The server requires a secure connection.” Click “OK.” Click “Close.”

Click “Send/receive” on Windows Mail.

Authentication for Sending Email

Click “Start.” Click “All Programs.”

Click “Windows Mail.” Click “Tools.” Click “Accounts.”

Click your email account under Mail. Click “Properties.”

Click the “Servers” tab. Click the “My server requires authentication” box under Outgoing Mail Server. Click “OK.” Click “Close.”

Click “Send/receive” in Windows Mail.

Allowing Blocked Attachments

Click “Start.” Click “All Programs.”

Click “Windows Mail.”

Click “Tools.” Click “Options.”

Click the “Security” tab. Deselect the “Do not allow attachments…” box. Click “OK.”

Open the attachment. If the attachment still will not open, you may need to download an appropriate program to open the file.

Browser Opening Another Email Program

Click “Start.” Click “All Programs.”

Click “Windows Mail.”

Click “Tools.”

Click “Options.”

Click “Make Default.” Click “OK.”

Spell Check Problems

Click “Start.” Click “All Programs.”

Click “Windows Mail.” Click “Tools.”

Click “Options.” Click the “Spelling” tab.

Under language, select “English” or another language you are using.

Click “Apply.” Click “OK.”

 

If you are facing any kind of issues call us on our toll-free number 1-888-489-0678.

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