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How To Troubleshoot Firefox issues caused by malware?

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rMalware is short for “Malicious Software”. It is a term generally used for software installed on your computer that is designed to infiltrate or damage a computer system without the owner’s informed consent. Sometimes a problem with Firefox may be a result of malware installed on your computer that you may not be aware of. This article describes what common symptoms are and how to prevent malware from being installed and get rid of them.

How do I know that my Firefox problem is a result of malware?

Symptoms are various and depend on the malware but if you have one or several of these behaviors, you may have malware installed on your computer.

  1. some ad popups display all the time, although you’ve blocked popups.
  2. Your searches are redirected to another sitein order to feed you content from that website and you are being disallowed from blocking them.
  3. Your home page has been hijacked.
  4. Firefox never finishes loading or can’t load certain websites.
  5. Firefox crashes or hangs a lot.
  6. Firefox does not start.
  7. Problems with connecting to Facebook
  8. Firefox keeps opening many tabs or windows. 
  9. Unwanted toolbars have been installed

How do I prevent malware from being installed?  prevent malware

There are simple rules to follow in order to prevent malware from being installed on your computer:

  • Keep your operating system and other software updated: Installation of malicious software usually takes advantage of known security vulnerabilities in other programs, which may have been patched in later versions. Make sure you are using the latest version of each piece of software you use, including plugins using Mozilla’s plugincheck website and Windows using the Windows Update feature.
  • Don’t install untrusted software: Some websites offer you software to accelerate your browser, to help you search the Web, to add toolbars that make things Firefox already does. Some unwanted programs also come bundled in software packages. Usually, these programs gather information on your browsing behavior that serves only people who designed them and interfere with Firefox. Make sure you install add-ons from Mozilla’s add-on website and you uncheck unwanted programs in software wizards.
  • Don’t click inside misleading pop-up windows: Many malicious websites try to install malware on your system by making images look like pop-up windows, or displaying an animation of the website scanning your computer.
  • Don’t run a fake Firefox: Download Firefox from Mozilla.org/firefox.
  • Run anti-virus and anti-spyware real-time protection and scan your system periodically. Make sure your anti-virus and anti-spyware real-time protection is enabled. Scan your computer at least every month.

How do I get rid of malware?

 Recent Microsoft supported Windows is likely to have basic free anti-virus software built in or available free from Microsoft. If your anti-virus and anti-spyware software hasn’t detected malware, scan your system with the free malware scanning programs listed below. You should scan with all programs because each program detects different malware and make sure that you update each program to get the latest version of their databases before doing a scan.

 

Warning: Anti-virus and anti-spyware software may sometimes generate false positives. Consider quarantining suspicious files rather than deleting them.

 

If you are facing any kind of issues call us on our toll-free number 1-844-279-9788.

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