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How to Troubleshoot Office for Mac


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Microsoft Office does not always work as smoothly as one might like, but there are troubleshooting procedures you can follow if you’re having trouble running Office on your Mac. Before trying any of these procedures, first make sure you have updated your Office software to the most recent version, in case compatibility is the main issue. If do-it-yourself troubleshooting does not solve the problem, remember you can always call the Apple help line or the Microsoft help line for advice.

Troubleshooting Installation Problems with Office

In the Finder, select Applications/Microsoft Office 2008/Office/OfficePID.plist and Users/username/Library/Preferences/Microsoft/Office 2008/Microsoft Office 2008 settings.plist, and move both files to the Trash.

Restart your computer. When it is fully running, open any Office application. The Office Setup Assistant will automatically open.

Click “accept” on the software license agreement. Enter your product key to register your software. If these steps don’t work, call Microsoft for help.

Troubleshooting Printing Problems with Office

Try to print a different Office document than the one that is causing you problems. If it prints with no problem, there may be a font or diagram in the original document that is keeping it from printing.

If drawings won’t print, pull down the Word menu and click Preferences. Select “Drawing Objects.”

Change fonts in your original document to see whether that font might be incompatible with Office. If the document prints with the changed font, reinstall the font you wish to use, as it may have become corrupted.

Print a document from an application other than Office. If this second document won’t print, the problem is probably with your printer driver rather than with Office.

Open the Print menu and click “Preview.” This will convert your document into pdf format. When your document appears, click “Print.”

General Troubleshooting for Office on the Mac

Repair and reset your disk permissions. Open the Applications folder and click on “Disk Utility.” Select your hard drive, and then click on “Repair Disk Permissions.” After disk permissions are repaired, click on “Verify.”

Run any independent disk repair utility you might have, such as Norton Utilities or Disk Warrior. This step will verify whether the actual problem is with your hard disk rather than with Office.

Test your applications’ settings. Quit all Office applications. Go to your home directory and click on Library: Preferences: Microsoft. Delete the files named Excel/Word/PowerPoint Settings, Microsoft Component Preferences, Carbon Registration Database, and Microsoft Office Settings. Don’t worry, the computer will create those files again when you reboot. Restart Office. If your problem is cleared up, you will still have to reset your Preferences.

If you have Adobe Acrobat (not Adobe Acrobat Reader) on your hard drive, remove the toolbar, which sometimes poses conflicts with Office.

Use the Font Book application to turn off your font collections. Quit all open Office applications. Open Font Book and disable all the fonts that it will allow you to disable; fonts used by the system cannot be disabled. Start up either Word or Excel. If it starts normally, the application is fine, and the problem is with one of your fonts. Quit the Office application and add back a few fonts at a time, restarting Office each time to see if it starts normally, until you have narrowed down the problem font or fonts.


If you are facing any kind of issues call us on our toll-free number 1-800-293-9401.

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