Troubleshooting anything is a process. Windows has a troubleshooting printer wizard, but it rarely seems to work. Troubleshooting printers is fairly easy work. Take one step at a time in troubleshooting, and then after each step, see if the problem is fixed. Brother printers are fairly easy to use, and you should be able to take the following steps to fix almost any problem.
Check the printer for any jams or blockages, and remove any that exist.
Delete any print jobs in the queue. Go to the printer’s control box and double click on the printer you want, then select any print jobs and select “Delete.”
Turn the printer completely off and unplug it. Wait about 30 seconds and turn the printer back on.
Restart the computer. Close all your programs shut down the computer and wait a few seconds. You may want to turn the printer off again. Restart the printer and the computer.
Go back to the printer panel and select the printer, and then select “Delete.” Select the “Add Printer Wizard” and add the printer again.
Download the latest drivers by going to Brother’s website and finding the latest driver revisions. Right click on the printer, and click “Properties.” Look in all the different tabs to find a button that says something similar to “New Driver” or “Update driver.” After selecting, point the wizard to find the new drivers that were downloaded.
In case you have any more questions or wish to obtain information about our support plans, do get in touch with our customer care representatives today.Our toll-free number is 1-800-293-9401.