Your business probably depends on your Hewlett-Packard printer and all of its features. But sometimes problems arise, like a print driver not sending jobs to the device properly or jobs not printing at all. You can often correct the problems by deleting the old print driver and installing a new one. HP regularly issues print driver updates via its Website for your specific HP model printer. The drivers are free and install quickly, reducing the amount of printer downtime.
Uninstalling Via HP Uninstaller
Disconnect your HP printer’s Universal Serial Bus cable from your computer. Click “Start,” “All Programs” and “HP XXXXXX” with “XXXXXX” representing the model and number of your HP printer.
Click “Uninstall XXXXXX” with “XXXXXX” representing the model and number of your HP printer to launch your HP printer driver’s uninstall utility. If you don’t see an uninstall program, complete the steps in the “Uninstalling Via Windows” section.
Follow the on-screen prompts to uninstall the print driver.
Uninstalling Via Windows
Disconnect your HP printer’s Universal Serial Bus cable from your computer. Click “Start,” “Control Panel” and “Uninstall a program.”
Scroll down and click on “HP XXXXXX” with “XXXXXX” representing the model and number of your HP printer.
Click the “Uninstall” link at the top of the screen. Click “Yes” when prompted with a message asking if you are sure you want to uninstall the driver. Follow the on-screen prompts to remove the driver.
Obtaining and Installing a New Driver
Click “Start,” “Shut down” and “Restart” to restart your computer.
Navigate your computer’s Internet browser to the “HP Customer Care” link and enter your HP printer’s model and number in the box below “Locate your product to get support.” Click the “Next” button.
Click the “Software & Driver Downloads” link. Click the down arrow under “Select your operating system, then click ‘Next’:” and click on your computer’s operating system. Click “Next.”
Click the “Driver – Product Installation Software” link. Click the “HP “XXXXX” Basic Drivers” link with “XXXXX” representing your HP printer’s name and then click the “Download” button to start the downloading process.
Click “Save As,” “Save” or similar wording button to save the driver file to your computer when the “Opening XXXXXX” dialog box appears – with “XXXXXX” representing the name of the driver. Navigate to the directory containing the driver file and double click the file’s name.
Follow the on-screen prompts to install the new driver. Plug in your HP printer’s USB cable when prompted. Your HP printer is ready for use once you are prompted with a message stating the printer driver was installed correctly. If an error message is displayed, follow the on-screen suggestions to correct the problem.
If you are facing any kind of issues call us on our toll-free number 1-800-293-9401.