Windows Update is a free service offered to Microsoft Windows users to update their operating systems. Microsoft recommends you use Windows Update and download updates in order to protect and secure the data on your computer. Windows Update also updates the important applications that run on your computer. Occasionally, you may find problems with Windows Updates. Most of the time, the problem occurs while installing updates.
- Review the installation history. Click on the Start menu and select “All Programs.” Click to select “Windows Update” or “Microsoft Update.” Select “Review your update history.” Locate the update that has a red “X’ indicating that it is a failed update. Click the red “X.” You will see an installation error code in a new dialog box. Write it down on a piece of paper.
- Navigate back to the main window for Windows Update. Select “Go to Knowledge Base articles.” Type the error code you recorded in the last step in the search box and press “Enter.” Click on the link in the search result. You will be directed to a Knowledge Base article on Microsoft website. Follow the guided instructions step-by-step to troubleshoot that very specific failed update.
- Scan your computer with a built-in tool called “Microsoft Windows Malicious Software Removal Tool.” Click on the Start menu and select “Run…” Type “MRT” without the quotes and hit “Enter.” Click on “Next” when you see the welcome screen. Select “Full Scan” and let the program scan your computer for malware that may be hampering your Windows Update. Follow the on-screen prompts to remove such malware.
- Use an antivirus and/or antispyware program and run a complete scan of your computer. You may use the one that is already installed on your computer. If you do not have one, download one immediately. AVG, Norton and Avira offer free downloads and trials.
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