Internet Explorer is Microsoft Window’s default Internet browser. If you use Internet Explorer you may experience issues where the browser freezes, hangs up and stops responding. Although many things can cause the browser to stop responding, if the problem persists there are a few troubleshooting techniques that you can use to fix the problem. Troubleshooting Internet Explorer may require you to perform a few steps or several, depending on the cause of the problem.
Install Latest Windows Updates
- Click “Start,” choose “All Programs” and click on the “Windows Update” option. A new window will appear.
- Click the “Check for updates” link on the left side of the window. Windows will connect to the internet and search for updates for your system.
- Click the “Install updates” button on the right side of the window. Windows will automatically download and install any updates it finds.
- Restart your computer, if prompted.
Delete Temporary Internet Files
- Click “Start” and select “Control Panel.”
- Click the “Network and Internet” selection then click on “Internet Options.” The Internet Properties dialog box will appear.
- Click the “Delete” button beneath the “Browsing history” section. A new window will appear.
- Place a check-mark next to “Temporary Internet files” and click “Delete.” Allow the computer to delete the temporary internet files then close the Internet Properties dialog box.
Remove Problematic Add-Ons
- Click “Start” and enter “Internet Explorer” into the Windows search bar.
- Click on “Internet Explorer (No Add-ons)” when it appears in the list. Internet Explorer will launch with no add-ons running.
- Click “Tools” on the right side of the browser and select “Manage Add-ons.” A pop-up window will appear.
- Click on “Toolbars and Extensions” beneath the “Add-on Types” section on the left side of the window. A list of add-ons will appear on the right side of the window.
- Scroll through the list of installed add-ons and locate third party add-ons that you’ve recently installed. Note that you can look at the “File date” for a date of when you installed the add-on. Look for add-ons that you installed at approximately the same time you began experiencing issues with Internet Explorer not responding.
- Click on any suspected problematic add-ons and click the “Disable” button at the bottom of the window. Close “Internet Explorer (No Add-ons)” and restart the browser normally.
- Verify that disabling the add-on fixes the problem. If not, repeat this section and disable another recently installed add-on until you fix the problem.
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