Are Technicians going to be able to fix my issue or answer my questions effectively?
Absolutely, All 800 PC technicians are experienced and knowledgeable about all supported technologies.
Are 800PC Help technicians certified?
While most of our technicians have one or more industry standard certifications, it is not a requirement. We find that certifications alone are not a good indicator of how knowledgeable a technician is. Anyone can cram for, and pass, a certification test. We value actual education, experience, knowledge, and ability above all else. Our interviewing process goes in depth to discover these things along with how well they communicate and present themselves.
What brands of products does 800PC Help support?
We support ALL companies’ products that manufacture computers, consumer technology devices, computer-related peripherals, and software. This includes, but is not limited to, Dell, Hewlett-Packard (HP), Compaq, Apple, Toshiba, Acer, Gateway, Netgear, Linksys, D-Link, Belkin, Microsoft, McAfee, Symantec (Norton), Kaspersky, Trend Micro, Canon, Lenovo, Samsung, Web root and Adobe.
Can 800PC Help connects to my computer and resolves my problem for me?
Yes. 800 PC Help utilizes remote assistance at no additional cost. This is the easiest and most efficient way to see and resolve any issue(s) at hand. To resolve most issues, and to connect to your computer, a working internet connection is required. If your internet connection has stopped working, our technicians will assist you over the phone.
How long will it take to resolve my problem?
This varies depending on the nature and severity of the problem. A resolution of a basic issue may take as little as ten minutes, although most issues will take longer than that. More complex issues can feasibly take an hour or longer depending on a variety of factors. For example, malware removal takes on average anywhere from 2 – 3 hours to fully resolve. 800 PC Help works as efficiently as possible to resolve issues and answer questions. We’ll be fast, but we will never sacrifice the quality of the work that we provide.
Will 800PC Help replace parts for my computer or other devices?
No. 800PC Help can only resolve issues that do not require physical repair (which are the vast majority of issues). Please keep in mind however, that we can still guide you toward a solution or act on your behalf to get whatever it may be resolved.